By Ricardo Roura
A Southern California family was shocked after finding what appears to be the ashes of a stranger in an urn they bought on Amazon.
Stamp Culbertson, a San Bernardino County resident, said several urns were purchased from the Amazon online service after the death of his grandfather early last year.
After months of mourning the loss of her husband, Culbertson’s grandmother was ready to distribute her husband’s ashes in the urns that the family members were going to keep.
Keep reading: Amazon expands its 30-minute delivery service to more US cities.
However, when the family was preparing his grandfather’s ashes, Stamp Culbertson mentioned that all the ballot boxes were empty, except one of them.
“This has an ashy substance and we have investigated a little more, so it appears to be ashes“Culbertson declared in an interview with the KTLA network.
After making the discovery, Culbertson said they immediately contacted Amazon, but he mentioned that the response from the company specialized in e-commerce was frustrating.
Keep reading: What happens if they find you stealing an Amazon package from a home
“It’s as if I were speaking to them to tell them: ‘Hey, I bought shoes, they look scratched, I need to return them’”Culbertson said.
According to the client, Amazon offered him an apology and a refund of $19.ninety 9 dollars. When he complained, the customer service representative told him that since the order was placed about a year earlier, there wasn’t much that could be done.
“I am willing to dedicate the time and energy necessary to give this person the dignity they deserve. I just want him to return to his loved ones and receive the care he wants,” Culbertson said.
Keep reading: Walmart is applying a strategy to attract more customers and compete with Amazon by selling local products
After a couple of weeks, a person from Amazon’s executive customer service team contacted the family of San Bernardino County.
“We kindly ask that you bring the urn to a local funeral home of your choice. “Amazon will reimburse you for any expenses directly related to the funeral home’s handling or receipt of the urn,” the executive told the family.
Culbertson mentioned that did not agree with the proposal that the Amazon executive presented to him.
Keep reading: Amazon Photos is reinvented on iPhone and this is what its new version looks like
“It’s like you left something behind to never see it again and it’s no longer your problem.as if you were ignoring the matter. “That doesn’t seem right to me,” he said.
An Amazon representative informed him that are in contact with Truepoint Memorialsthe company that sold him the urn through the online store.
Culbertson reiterated that all the family wants is for the matter is resolved so that he and his family can find peace.
Keep reading: Alexa has been recording everything you say at home for years and so you can see it
“The only thing we want is for the ashes to return to their loved ones. and that they receive the care they deserve,” he added.
Meanwhile, San Bernardino County family plans to keep urn and ashes until more information is obtainedfor fear that someone else’s loved one will be lost or forgotten.
Keep reading:
· Amazon Top Day 2026 will be in June and in 26 countries
· Amazon Ember Artline: the television that wants to become the work of art in your living room
· Amazon renews the Fireplace TV Stick HD and becomes the brand’s thinnest streaming device
